Moderator

Mr Graham TIER

General Manager, District Facility Services, West Kowloon Cultural District Authority
Past Chair, IFMA Global Board
Past President, IFMA Hong Kong Chapter

Biography

Graham Tier, CFM, FMP, MRICS, currently serves as the General Manager, District Facility Services with The West Kowloon Cultural District Authority (WKCDA), the largest Cultural and Arts developments under construction in the world. This project will showcase international grade arts and culture stretching across 40 hectares of land right on Hong Kong's wonderful Victoria Harbour. This project will attract visitors from around the world with it's iconic buildings and impressive public open spaces.

Tier has more than 25 years of experience in operations and maintenance for leading international companies including British American Tobacco, Johnson & Johnson, McPherson’s and Amcor, and shares a network with many blue chip organizations internationally. He has extensive experience in Asia and has been working there for over 16 years and was previously was responsible for all FM operations with The Hong Kong Jockey Club.

As an ambassador of FM best practices and innovation in Asia, he has transformed facility services across property segments, including introducing asset health policies and procedures, FM-enabling technology and new forms of FM contracts. This has previously led building technology and its application to sustainable buildings, and one of the first organization in Hong Kong to utilize mobile technology in the management of FM workflows.

Tier has studied at various institutions and has gained qualifications in mechanical engineering, operations management and construction management. He holds international credentials in facility management, including the FMP and CFM designations, and was a former certified trainer for IFMA. He is a senior professional member of RICS and a member of the RICS Asia Board.

Tier joined IFMA in 2005 and has held a number of senior positions in the Hong Kong chapter, including president in 2009-10. In those roles he has advanced IFMA as a custodian of industry best practices and has forged links with many key organizations, including public bodies and other supporting societies. He has been instrumental in the promotion of FM credentials and was the driving force behind Hong Kong’s FM community. After joining the IFMA executive committee in 2016/17 and taking on the top position in 2018/19 he was instrumental in driving change within IFMA as the Global Board Chair with remarkable results.

His long service to the profession has included speaking at seminars and conferences around Asia, promoting the FM industry and sharing his insight and experience on wide-ranging topics promoting the profession.